When answering this question, it's important to demonstrate your ability to stay composed and think on your feet. Start by acknowledging that last-minute changes and unexpected issues are common in the catering industry. Explain your approach to handling such situations, emphasizing your problem-solving skills, adaptability, and communication abilities.
For example, you might say:
"In the catering industry, last-minute changes and unexpected issues are almost inevitable. When faced with such situations, I first take a moment to assess the situation and prioritize the tasks that need immediate attention. I communicate clearly with my team to ensure everyone is aware of the changes and their new responsibilities. For instance, during a recent event, we had a sudden change in the number of guests. I quickly coordinated with the kitchen staff to adjust the menu portions and informed the serving staff of the new seating arrangements. By staying calm and organized, we were able to accommodate the changes seamlessly and ensure the event was a success."
This response shows that you can handle pressure, think critically, and lead a team effectively during unexpected situations.
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