When answering this question, it's important to demonstrate your ability to stay calm, empathetic, and solution-oriented. Start by acknowledging the customer's feelings and apologizing for any inconvenience caused. Then, ask questions to understand the issue fully. Offer a solution that aligns with company policies, such as a refund, exchange, or additional assistance. For example, you could say:
"I would first listen to the customer's concerns and apologize for any inconvenience. I would then ask specific questions to understand the problem better. Depending on the issue, I would offer a solution such as a refund, exchange, or calling a manager for further assistance. My goal would be to ensure the customer leaves satisfied and with a positive impression of our service."
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