When answering this question, emphasize your commitment to company policies and customer safety. Start by explaining that you would remain calm and professional. Mention that you would follow the store's protocol for such situations, which typically involves discreetly notifying a supervisor or manager. Provide an example if possible, such as: 'If I suspected a customer was using a fraudulent payment method, I would follow our store's procedure by notifying my manager discreetly and ensuring the transaction is paused until further verification. This ensures that the situation is handled appropriately without causing alarm to other customers.' This shows that you are vigilant, responsible, and know how to follow procedures to protect the business and its customers.
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