Can you provide an example of excellent customer service you delivered?

Your Answer

How To Answer This Question?

Why this question is asked

Interviewers ask this question to gauge your customer service skills, your ability to handle challenging situations, and your commitment to customer satisfaction. It helps them understand how you interact with customers and resolve their issues.

How to think about it

Reflect on your past experiences where you went above and beyond to help a customer. Think about situations where you demonstrated empathy, problem-solving skills, and a positive attitude. Consider the impact your actions had on the customer and the business.

How to answer it effectively

1. Choose a relevant example: Pick a situation that highlights your strengths and is relevant to the job you're applying for.
2. Describe the situation: Provide context about the customer and the issue they were facing.
3. Explain your actions: Detail the steps you took to resolve the issue, emphasizing your problem-solving skills and customer-focused approach.
4. Highlight the outcome: Share the positive results of your actions, such as customer satisfaction, repeat business, or positive feedback.

Example

"At my previous job, a customer was upset because their order was delayed due to a shipping error. I listened to their concerns, apologized for the inconvenience, and immediately contacted the shipping company to expedite the delivery. I also offered a discount on their next purchase as a goodwill gesture. The customer appreciated my prompt response and understanding, and they continued to shop with us regularly."