When answering this question, emphasize your ability to stay calm and professional. Explain the steps you take to de-escalate situations and ensure the safety and comfort of all patrons. For example, you might say:
"When dealing with difficult or intoxicated customers, I always remain calm and composed. I listen to their concerns and try to address them respectfully. If a customer is intoxicated, I follow the establishment's protocol, which usually involves cutting them off from further alcohol service and offering them water or a non-alcoholic beverage. If the situation escalates, I seek assistance from security or management to ensure everyone's safety. My goal is to handle the situation discreetly and efficiently, minimizing disruption to other customers."
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