When answering this question, focus on a specific instance where you successfully managed a conflict between customers. Start by briefly describing the situation, then explain the steps you took to resolve the issue. Highlight your communication skills, ability to stay calm under pressure, and any techniques you used to de-escalate the situation. Conclude with the positive outcome of your actions. For example:
"At my previous job, two customers began arguing loudly over a spilled drink. I quickly approached them, listened to both sides, and calmly asked them to step aside to discuss the issue away from other patrons. I offered a complimentary drink to the customer who had their drink spilled and ensured both parties felt heard and respected. The situation was defused, and both customers thanked me for handling it professionally."
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