When answering this question, emphasize your ability to break down complex technical information into simple, easy-to-understand terms. Highlight any specific strategies you use to ensure customers are fully informed about their vehicle's condition and the necessary repairs. Provide examples of past experiences where your communication skills helped in resolving customer concerns or improving their understanding. For instance, you might say:
"I always start by listening carefully to the customer's description of the issue. Then, I perform a thorough inspection and explain my findings in layman's terms. I use visual aids, like showing the worn-out parts, to help them understand the problem better. I also make sure to discuss all possible repair options, including the pros and cons of each, so they can make an informed decision. For example, a customer once came in with a strange noise coming from their engine. After diagnosing the issue, I explained that it was due to a worn-out timing belt and showed them the damaged part. This helped them understand the urgency of the repair and they appreciated the transparency."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.