When answering this question, focus on specific methods and strategies you use to train and develop your team. Mention any formal training programs, on-the-job training, mentoring, and continuous feedback mechanisms you employ. Provide examples of how these methods have been effective in improving team performance and achieving store goals. For instance, you might say:
"I believe in a combination of formal training and on-the-job learning. I start with a comprehensive onboarding program that covers all essential store operations and customer service standards. Additionally, I implement a mentoring system where experienced staff members guide new hires. Regular feedback sessions and performance reviews are also crucial, as they help identify areas for improvement and recognize achievements. For example, after introducing a peer mentoring program, we saw a 20% increase in sales within three months due to improved staff confidence and competence."
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