When answering this question, it's important to demonstrate your ability to handle conflicts professionally and constructively. Start by acknowledging that conflicts are a natural part of any workplace. Explain your approach to conflict resolution, emphasizing active listening, empathy, and finding a mutually beneficial solution. Provide a specific example from your past experience where you successfully resolved a conflict between team members. Highlight the steps you took, such as facilitating open communication, understanding each party's perspective, and working towards a resolution that maintained team harmony and productivity.
Example: "In my previous role as a team leader, two of my team members had a disagreement over task responsibilities. I first spoke to each of them individually to understand their perspectives. Then, I arranged a meeting with both of them to discuss the issue openly. By encouraging respectful communication and focusing on the common goal, we were able to reach a compromise that satisfied both parties and improved our team's collaboration."
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