When answering this question, emphasize your ability to remain neutral and listen to both sides of the conflict. Explain the steps you take to understand the root cause of the issue, such as meeting with both parties separately and then together. Highlight your communication skills and any relevant experience you have in conflict resolution. Provide a specific example if possible. For instance, you might say:
"In my previous role, I encountered a situation where a student felt they were being unfairly graded. I first met with the student to understand their perspective and then spoke with the faculty member to get their side of the story. After understanding both viewpoints, I facilitated a meeting where both parties could discuss their concerns openly. By ensuring a respectful and open dialogue, we were able to reach a mutual understanding and resolve the issue amicably."
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