When answering this question, it's important to demonstrate your ability to handle difficult conversations with care and professionalism. Start by briefly describing the context of the situation. Explain the nature of the difficult news and why it was challenging to deliver. Then, focus on the steps you took to prepare for the conversation, how you communicated the news, and the support you offered to the student afterward. Highlight your empathy, active listening skills, and any follow-up actions you took to ensure the student felt supported. For example:
"In my previous role, I had to inform a student that they were not meeting the academic requirements to continue in their program. I prepared by gathering all relevant information and resources that could help the student. During the conversation, I made sure to be clear and compassionate, explaining the situation and the options available to them. I listened to their concerns and provided guidance on the next steps they could take, including academic support services. After the meeting, I followed up with the student to check on their progress and offer additional support."
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